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Issue 1: I can not connect to data feed

Please check your IP address. It should be:

  • Public

  • Whitelisted

  • Static

  • IPv4

  • Not a sub network

If IP is correct, please submit a ticket to Help Desk.

Issue 2: Authorization refuse

  • Every user should have his own token

  • Check your request

Issue 3: No data is coming

  • Check exchange for maintenance

  • Check your network settings

As a temporary solution you can switch to another symbol.