Help Desk
How to create an account at the Help Desk
To create account:
Go to the Help Desk.
Fill up the form.
Create an account.
Common issues
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Check spam folder
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How to submit a ticket
Log in on the Help Desk.
Choose a topic.
Fill up all fields.
Click the Create button.
Ticket priority
Help Desk has 4 Priority levels:
ASAP
Critical
Urgent
Normal
Technical Support Procedures page describes how we understand these priorities.
Ticket types
Priority level | Description | Affect |
---|---|---|
Service Call | Service request (regular situation) | No |
Incident | Contains a specific problem | Financial or recreational |