Help Desk
Introduction
Jira is a family of products built to help all types of teams manage their work.
Support portal usage
How to create an account at the Help Desk
To create account:
Go to the Help Desk.
Fill up a form.
Create an account.
Common issues
Delete cookies
Check spam folder
Update browser
How to submit a ticket
Log in on the Help Desk
Choose a topic
Fill up all fields
Click Create
Ticket priority
Help Desk has 4 Priority levels:
ASAP
Critical
Urgent
Normal
Technical Support page describes how we understand these priorities.
Ticket types
Priority level | Description | Affect |
|---|---|---|
Service Call | Service request (regular situation) | No |
Incident | Contains a specific problem | Financial or recreational |